Policies & Legal Information

Privacy Policy

At Sowaka Mindcare, we are committed to protecting your privacy and ensuring that your personal information is handled with care, sensitivity, and confidentiality.

1. Information We Collect

We may collect personal information such as: Name, phone number, and email address. Information submitted through forms or appointment bookings. Details voluntarily shared during consultations.

2. Use of Information

Your information is used to: Schedule and manage appointments; Communicate regarding services and follow-ups; Improve client experience and service quality.

3. Confidentiality of Services

As a mental health practice, confidentiality is central to our work. All personal and session-related information is kept strictly confidential. However, confidentiality may be limited in situations involving: Risk of harm to self or others; Legal obligations or court orders.

4. Data Protection

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

5. Third-Party Services

We may use secure third-party platforms for payments or scheduling. Your data is only shared when necessary for service delivery.

6. Cookies

Our website may use cookies to enhance the user experience. You can disable cookies through your browser settings.

7. Your Rights

You may request access to, updates to, or deletion of your personal data at any time.

8. Contact

For privacy-related concerns: 📧 contact.sowakamindcare@gmail.com

This policy may be updated periodically.

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Terms & Conditions

By accessing and using Sowaka Mindcare’s website and services, you agree to the following terms:

1. Nature of Services

We provide psychological consultation and mental health support. These services are not a substitute for emergency medical or psychiatric care.

2. Eligibility

Clients must be 18 years of age or older to book sessions independently. For minors, parental or guardian consent is required.

3. Appointments

All sessions are by prior appointment; Clients are expected to provide accurate information; Timely attendance is appreciated.

4. Professional Conduct

All interactions must remain respectful. Any inappropriate behavior may result in the discontinuation of services.

5. No Guarantee of Outcomes

Therapy and consultation are collaborative processes. Outcomes may vary depending on individual circumstances.

6. Intellectual Property

All website content, including text, design, and branding, belongs to Sowaka Mindcare and may not be reused without permission.

7. Modifications

We reserve the right to update these terms. Continued use of our services implies acceptance of the updated terms. If you do not agree with these terms, please refrain from using our services.

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Refund & Cancellation Policy

We value your time and commitment to the therapeutic process.

1. Cancellation Policy

Sessions must be cancelled at least 24 hours in advance. Late cancellations may not be eligible for a refund.

2. Rescheduling

Sessions may be rescheduled once without an additional charge if informed in advance.

3. No-Show

Missed sessions without prior notice will be treated as non-refundable.

4. Refunds

Eligible refunds will be processed within 5–7 working days. Payment gateway charges, if applicable, may be deducted.

5. Emergency Consideration

Exceptions may be made in genuine emergency situations.

6. Refund Mode

Refunds will be issued via the original payment method. By booking a session, you agree to this policy.

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Grievance & Support

We aim to respond to all queries within 2–3 working days.