Instagram

Terms & Conditions

By accessing and using Sowaka Mindcare’s website and services, you agree to the following:

1. Nature of Services

We provide psychological consultation and mental health support. These services are not a substitute for emergency medical or psychiatric care.

2. Eligibility

Clients must be 18 years or older to book sessions independently. For minors, parental or guardian consent is required.

3. Appointments

All sessions are by prior appointment
Clients are expected to provide accurate information
Timely attendance is appreciated

4. Professional Conduct

All interactions must remain respectful. Any inappropriate behavior may result in discontinuation of services.

5. No Guarantee of Outcomes

Therapy and consultation are collaborative processes. Outcomes may vary depending on individual circumstances.

6. Intellectual Property

All website content, including text, design, and branding, belongs to Sowaka Mindcare and may not be reused without permission.

7. Modifications

We reserve the right to update these terms. Continued use of services implies acceptance of updated terms.

If you do not agree with these terms, please refrain from using our services.

Refund & Cancellation Policy

We value your time and commitment to the therapeutic process.

1. Cancellation Policy

Sessions must be cancelled at least 24 hours in advance. Late cancellations may not be eligible for a refund.

2. Rescheduling

Sessions may be rescheduled once without additional charge if informed in advance.

3. No-Show

Missed sessions without prior notice will be treated as non-refundable.

4. Refunds

Eligible refunds will be processed within 5–7 working days. Payment gateway charges, if applicable, may be deducted.

5. Emergency Consideration

Exceptions may be made in genuine emergency situations.

6. Refund Mode

Refunds will be issued via the original payment method.

By booking a session, you agree to this policy.

Disclaimer

The information provided on this website is for general informational and educational purposes only.

1. Not a Medical Emergency Service

Sowaka Mindcare does not provide crisis or emergency support.
If you are experiencing a mental health emergency, please contact local emergency services or a crisis helpline immediately.

2. Nature of Psychological Services

Our services are based on professional psychological principles and evidence-based approaches. However, outcomes may vary from person to person.

3. No Diagnosis via Website

Content on this website, including self-reflection tools or questionnaires, is not intended to diagnose any condition.

4. Personal Responsibility

Users are responsible for how they interpret and use the information provided on this website.

5. External Links

We are not responsible for the content or practices of external websites linked here.

If you have concerns about your mental health, we encourage you to seek professional help.

Grievance & Support

If you have any concerns, feedback, or require support, please feel free to reach out:
📧 Email: Sowakawellbeing@gmail.com
📞 Phone: +91 9582290294

We aim to respond to all queries within 2–3 working days.

Ethical Practices

At Sowaka Mindcare, our work is grounded in ethical responsibility, professional integrity, and respect for every individual we work with.

1. Client Well-being First

The well-being of our clients is our highest priority.

2. Confidentiality & Privacy

We maintain strict confidentiality except where required by law or to prevent harm.

3. Informed Consent

Clients are informed about the nature, process, and limitations before starting.

4. Professional Competence

Services are provided within professional qualifications and ongoing learning.

5. Respect & Non-Judgment

We provide a safe, respectful, and non-judgmental environment.

6. Boundaries & Conduct

Clear professional boundaries are maintained at all times.

7. Transparency & Honesty

We communicate openly about services, fees, and expectations.

8. No False Claims

We do not guarantee outcomes or make unrealistic promises.

9. Cultural Sensitivity

We respect cultural, social, and individual differences.

10. Ethical Use of Tools

All tools and content are used responsibly and appropriately.

Our approach aligns with established ethical principles in psychology and mental health practice.